Frequently Asked Questions
Frequently Asked Questions
Sizing & Fit
How do I choose the right size?
Each product page includes a sizing guide. Our tees and hoodies are unisex with a relaxed fit ā if you're between sizes, we recommend sizing up for a more comfortable feel.
Do you offer kids' sizes?
Yes! Our Kids Family Tree T-Shirt is available in sizes XSāXL. Check the product page for the full size guide.
Delivery
How long will my order take?
All our products are printed on demand. Please allow 3ā5 business days for production, plus delivery time. UK orders typically arrive within 5ā10 business days from the order date.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination ā typically 7ā14 business days.
Will I receive a tracking number?
Yes! Once your order has been dispatched, you'll receive a confirmation email with your tracking details.
Print Quality
How are the designs printed?
Our designs are printed using high-quality direct-to-garment (DTG) printing. This ensures vibrant, long-lasting colours that won't crack or peel.
How should I care for my garment?
To keep your print looking its best: machine wash cold inside out, tumble dry low, and do not iron directly on the print.
Returns & Exchanges
What if I'm not happy with my order?
We want you to love your purchase. If there's an issue with your order ā wrong size, damaged item, or a print defect ā please contact us within 14 days of receiving it and we'll make it right.
Can I return or exchange my order?
As our products are printed on demand, we're unable to accept returns for change of mind. However, if your item arrives faulty or incorrect, we'll replace it free of charge.
Other Questions
How do I contact you?
You can reach us via our Contact page. We aim to respond within 1ā2 business days.
Do you do custom or personalised orders?
We don't currently offer personalisation, but we're always working on new designs. Follow us on social media to stay up to date!